We Build the Software Your Operations Run On
Custom applications. Workflow automation. System integrations. Engineered for how your business actually runs.
Pro Level Solutions is a custom software and automation consultancy based in Sofia, Bulgaria. We design and build custom applications, workflow automation, and integration systems for mid-market and enterprise companies across the EU and beyond. We don't sell templates or licence SaaS - we build the systems that close the gaps between your disconnected tools and manual processes.
Featured Client Success Stories
Real projects with measurable results. See how we've helped companies solve complex operational challenges.
Moite Prava — GovTech
GDPR-compliant anti-corruption platform with 9 institutional roles and 8-stage complaint tracking. A Bulgarian civic rights organisation needed a secure way for citizens to report corruption while giving government agents structured workflows with strict anonymity between the two sides.
Brands.online — E-commerce
Multi-vendor fashion marketplace with ERP, biometric sizing, and 5 user roles across 30+ Edge Functions. Each brand gets a custom-branded subdomain storefront, traders place B2B wholesale orders with quantity-based pricing, and customers are matched to the right size using body measurements.
AutoFrance 3000 — Automotive
98% faster inquiry response with AI-powered sales automation processing 6 vehicle models automatically. An 80-node n8n pipeline handles incoming emails, classifies them with GPT-4o-mini, generates personalised offers in Bulgarian, and tracks every lead from first contact through test drive booking.
Our Approach
We earn your continued business by delivering value, not by holding your system hostage. Every project we take on is built on four principles that keep us accountable to your outcomes.
You Own Everything
No vendor lock-in, no proprietary platforms. We build on open, proven technologies and hand you full ownership of the code, data, and infrastructure.
Built for Scale
Our architecture decisions are made with growth in mind. Whether you're handling 100 users or 100,000, the systems we build are designed to grow with you.
Proven Delivery Process
Discovery, architecture, iterative development, testing, deployment, and ongoing support. No surprises, clear milestones, and regular communication throughout.
Security First
Every project is built with security at its core - encrypted data, strict access controls, secure authentication, and regular audits. We don't bolt security on at the end; it's part of the architecture from day one.
Five Capabilities. One Partner.
From internal tools to customer-facing platforms, we handle the full lifecycle.
Custom Application Development
Internal dashboards, client portals, marketplace platforms, and operational tools. Modern stack. Your ownership. Rapid delivery.
Operations & Workflow Automation
We map your manual processes and replace them with automated workflows that cut cycle times, reduce errors, and free your team.
Customer Experience Systems
Intelligent support systems, conversational agents, and voice solutions that resolve issues faster and raise satisfaction scores.
Data & Integration Services
Connecting your CRM, ERP, payment systems, and third-party tools into a single, reliable data flow - no manual effort.
Lead Generation Automation
Automated B2B outreach pipeline: scrape leads, research with AI, generate personalised messages, and deliver cold emails at scale - 1,000+ per day.
Frequently Asked Questions
What types of applications do you build?
We build internal operations dashboards, client-facing portals, marketplace platforms, course and membership sites, booking and scheduling tools, data visualisation applications, and more. We also modernise legacy systems and migrate them to modern technology stacks.
What is your technology stack?
We work with a modern, production-proven stack: React and TypeScript for frontends, Node.js for backends, Supabase (PostgreSQL) for databases, and Vercel for hosting. We also integrate with Stripe, Brevo, and any third-party API your operations require. Everything we build is yours - full source code ownership, no proprietary dependencies.
How long does a typical project take?
MVPs typically take 6-12 weeks. Full-featured applications take 3-6 months. Automation projects can often be delivered in 2-4 weeks. We use two-week delivery cycles with working demos, so you see progress continuously and can adjust direction without costly rework.
Do we own the code and intellectual property?
Yes, 100%. You own all code, designs, documentation, and IP we create. We provide full source code access and comprehensive documentation that lets any competent developer pick up where we left off. No licensing fees, no royalties, no lock-in.
What does your delivery process look like?
We follow a five-phase methodology: Discovery & Scoping, Architecture & Design, Iterative Development (two-week cycles), Testing & Launch, and Support & Evolution. You review and approve at each stage, and we provide regular updates so you always know where the project stands.
Do you provide ongoing support after launch?
Yes. We offer maintenance agreements that cover bug fixes, security updates, performance monitoring, and planned feature development. We don't hand over and disappear - we monitor closely post-launch and resolve any issues that surface under real-world conditions.
How do you handle data security and compliance?
We implement enterprise-grade security by default: encrypted data at rest and in transit, secure authentication, role-based access control, and input validation. We're EU-based and GDPR-aligned, and all projects follow European data protection standards.
What industries do you serve?
We work across e-commerce, education, wellness, professional services, and more. Our approach is outcome-driven rather than industry-specific - we focus on understanding your operational workflows and building systems that solve your specific problems.
How do you price your services?
Pricing depends on project scope and complexity. After a discovery call, we provide a detailed scoping document with architecture, timeline, and budget estimate. No hidden costs, no surprises. We offer both project-based pricing and ongoing retainer arrangements.